As an Assistant Professor of Business and Data Science at North Carolina Wesleyan University, my research focuses on developing data-driven methods for improving decision-making in service systems. I study problems that arise when operational data is noisy, incomplete, or collected in real time, with particular emphasis on forecasting, the effects of data quality, and stochastic modeling. Much of my work is motivated by an ongoing collaboration with a major international airport, where I analyze and model passenger flows to support congestion management and operational planning.
"Show-Up Profiles for Scheduled Services: Estimation and Applications"
with Bernstein, Fernando, Keskin, N. Bora, Mersereau, Adam, Ziya, Serhan
Available at SSRN: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5085121.
Accepted at M&SOM Frontiers in Operations
"Data-driven Population Tracking in Large Service Systems"
with Bernstein, Fernando, Keskin, N. Bora, Mersereau, Adam, Ziya, Serhan
Available at SSRN: https://ssrn.com/abstract=4748063.
Minor revision at Management Science